Fulfillment centres are warehouse facilities that process business-to-business (B2B) and business-to-customer (B2C) orders cost-effectively. They enable sellers to offer a wider range of products than they would be able to store and ship themselves, while also providing fast, efficient shipping that delivers a positive customer experience.
Does Amazon have fulfillment centers in the UK?
A fulfilment centres can handle many of the tasks that a brand might otherwise need to hire and pay for in-house, such as inventory management, order processing, packing and shipping, and customer service. This frees brands up to focus on higher-level strategic projects, such as expanding brand awareness or implementing marketing strategy.
Fulfillment companies can provide a variety of additional value added services, which are often referred to as omnichannel retail fulfilment or ecommerce fulfillment. These services can include contract packing, Amazon preparation service, and returns management. They can also help to reduce shipping costs and improve inventory management by leveraging data from their logistics software, such as tracking and reporting.
Brands should consider choosing a fulfilment company that offers transparent and affordable pricing. The cost of fulfilment services can vary significantly depending on location, capacity and the level of service provided. Additionally, if a company uses a fulfillment warehouse that is far from their target market, the shipping timeframes for their customers can be longer. This can affect customer satisfaction, so a company should choose a fulfilment company with a reputation for providing exceptional service. This includes high quality customer support, responsive to enquiries, and delivering accurate and up-to-date order information.